Processing & Shipping

From our hands to yours

We take our time — each package is wrapped slowly, with care and presence.

Once it’s ready, we send it off gently, packed by hand and sealed with intention.

Your order ships with FedEx International Priority, so you can follow its journey from our hands to yours, every step of the way.

3-5 Days Processing

Quality Check
Each piece is carefully inspected before it leaves us — to make sure it's just right, and ready to be loved.
Secure Packing
We wrap every item with care, using protective, mindful materials — so it arrives safely, just as it should.
Shipping Preparation
Once your order is complete, we take a little time to prepare it thoughtfully before it begins its journey.

Package Dispatch
When your order is ready, we hand it over to our trusted shipping partners — FedEx.
Tracking Upload
We share the tracking number with you as soon as it's available — so you can follow the delivery every step of the way.
Out-For-Delivery
Most orders arrive within 3–4 days after dispatch. Timing may vary slightly based on your location.

Certificate of Authenticiy
Our jade and mammoth tusk ivory pieces come with a certificate of authenticity. It can take up to 8 days to prepare this document. Estimated delivery details for these items are specified on the product pages.
Made-To-Order
Some items are made just for you. These take a little longer — but they’re always worth the wait. Estimated delivery details for these items are specified on the product pages.
Extended Holidays
During festival seasons or public holidays, processing and shipping may take a little longer. Below is a list of these holidays:
- Chinese New Year
- New Years Day (International)
- Dragon Boad Festival
- Mid-Autumn Festival
- Labor Day
- Christmas Day

Still Have Questions?

You’ll find answers to common questions — from shipping times to special requests — all in one quiet place.