From our hands to yours

Processing & Shipping

We take our time — each package is wrapped slowly, with care and presence.

Once it’s ready, we send it off gently, packed by hand and sealed with intention.

Your order ships with FedEx International Priority, so you can follow its journey from our hands to yours, every step of the way.

3-5 Days Processing


  • Quality Check

    Each piece is carefully inspected before it leaves us — to make sure it's just right, and ready to be loved.

  • Secure Packing

    We wrap every item with care, using protective, mindful materials — so it arrives safely, just as it should.

  • Shipping Preparation

    Once your order is complete, we take a little time to prepare it thoughtfully before it begins its journey.

3-4 Days Delivery


  • Package Dispatch

    When your order is ready, we hand it over to our trusted shipping partners — FedEx.

  • Tracking Upload

    We share the tracking number with you as soon as it's available — so you can follow the delivery every step of the way.

  • Out-For-Delivery

    Most orders arrive within 3–4 days after dispatch. Timing may vary slightly based on your location.

Delivery Delays


  • Certificate of Authenticiy

    Our jade and mammoth tusk ivory pieces come with a certificate of authenticity. It can take up to 8 days to prepare this document. Estimated delivery details for these items are specified on the product pages.

  • Made-To-Order

    Some items are made just for you. These take a little longer — but they’re always worth the wait. Estimated delivery details for these items are specified on the product pages.

  • Extended Holidays

    During festival seasons or public holidays, processing and shipping may take a little longer. Below is a list of these holidays:

    • Chinese New Year
    • New Years Day (International)
    • Dragon Boad Festival
    • Mid-Autumn Festival
    • Labor Day
    • Christmas Day

Still Have Questions?

See Our FAQ

You’ll find answers to common questions — from shipping times to special requests — all in one quiet place.