FAQS

Orders are shipped directly from one of our workshops in Nepal, India or China. If your order contains items from different locations, it may arrive in separate packages.

Because your order ships internationally, it may be subject to import taxes, customs duties, and carrier handling fees upon arrival, depending on your country.

These charges are set by your government and collected by customs or the delivery carrier. They are not included in your order total and are the responsibility of the customer. Please check with your local customs for details.

We always declare the true value of your order on customs paperwork, as required by law. If your package incurs a customs charge, paying it promptly ensures your order isn't delayed or returned.

We carefully examine each item before shipping as well as securely package them to ensure they arrive in perfect condition. With this in mind, our processing time takes roughly 3-5 buiness days.

Please note: our jade products come with certificates of authenticity. Due to this, we may require 4-6 business days to produce your certificates.

Some items are shipped with express deliver and some are shipped with FedEx International Priority.

Items shipped via express delivery take 5-8 business days, plus 3-5 days processing.

Items shipped via FedEx International Priority take 3-5 business days, plus 3-5 days processing.

Yes, once your order is shipped, we will provide you with a tracking number and tracking website so that you can monitor your package's journey to you.

Yes, we offer international shipping to most locations.

If you need to change your shipping address, please contact us as soon as possible. We cannot modify the shipping address once the order has been shipped.

In the extremely rare event that a shipment is lost in transit, please contact us. We will investigate the matter with the carrier and if the package cannot be located, we will arrange a replacement or refund you.

Yes, all of our shipments are sent in plain packaging without any branding that indicates the spiritual nature of the contents.

In most cases you do not need to sign for your package. However, depending on the rules and regulations of your location you may need to.

Unfortunately, we are yet to offer gift wrapping and special packaging options.

We accept returns within 14 days of receiving the package. Upon returning an item to us, the item must be in its original condition. To initiate a return, please contact us for a return authorization and instructions.

We do not accept returns for custom-made or personalized items.

Customers are responsible for return shipping costs as well as preparing the return shipment.

Please contact us through our contact page with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.

Refunds are processed within 5-7 business days after we receive the returned item(s). The refund will be issued to the original method of payment. We will notify you once the refund has been initiated.

Yes, we offer exchanges for the same item of a different variant, subject to availability. However, if you wish to exchange for a different item, please return the original item and place a new order.

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and other digital wallets. Please see the payment options at checkout for more details.

Absolutely! We use industry-standard encryption and security protocols to ensure your personal and payment information is protected.

At this time, we cannot split payments between multiple methods for a single order. Each order must be made using one payment method.

Yes, we offer payment plans through third-party financing services. You can select this option at checkout and follow the instructions to apply.

You can enter your promo code at checkout in the designated field. The discount or credit will be applied to your order total.

Please double-check your card details, expiration date, and CVV to ensure they are correct. If everything is correct and the payment still fails, please contact your bank or payment provider for assistance. You can also try a different payment method.

After you've placed the order, you will receive an order confirmation via email. This confirmation will include your order details, payment amount, and transaction number.