Shipping & Handling

What are the shipping the services?

We offer worldwide shipping with standard shipping.

What are the delivery times?

Standard shipping generally takes between 5-8 business days, inclusive of delivery all the way to your doorstep. Barring in mind any extended public holidays, there may be slight delivery delays.

What are the shipping costs?

We offer free shipping on all orders.

What is the handling time?

We usually require 24-48 hours handling time.

Items that come with certificates of authenticity such as our jade and mammoth ivory products may require 5-10 business days handling time.

Do I need to sign for the delivery?

Generally, standard shipping doesn't requires a signature on deliveries.

Returns & Refunds

What is the refund policy?

We know the importance of a hands on experience, and so we offer a 14 day money back guaranteed return policy beginning from the day you receive the delivery.

The item must be returned in its original condition.

If you find your purchase simply isn't working out for you, just send us an email at or contact us through our contact page and we will be in touch shortly.

What is the exchange policy?

Items can only be exchanged within the 14 days of receiving the delivery. And items can only be exchanged once.

Can items be returned for store credit?

Unfortunately, we are yet to offer store credit.


What payment options are offered?

We accept credit card payment methods such as, Visa, MasterCard, American Express, Discover and Dinners Club International. As well as, various other payment methods such as Google Pay, Paypal and Apple Pay.