FAQS

Orders are shipped directly from one of our workshops in Nepal, India or China. If your order contains items from different locations, it may arrive in separate packages.

United States Import Taxes & Customs Duties

We pay all US import duties, tariffs and customs clearance fees before your parcel reaches you. That means, the price at checkout is the final price you pay, and nothing is owed to the carrier at delivery.

What we cover on US orders:

• Import duties and tariffs
• Customs clearance and brokerage fees
• Any carrier disbursement or advancement fees

If a carrier ever asks you to pay a customs charge on one of our parcels, do not pay it. Contact us with the notice and we will resolve it directly with the carrier.

Import Taxes & Customs Duties for All Other Countries

Our duty paid arrangement applies to US orders only. For all other destinations, import duties, taxes and customs clearance fees are not included in the price at checkout. These charges are set by the customs authority in the destination country and are the responsibility of the customer. The carrier will usually contact you for payment before or at delivery.

What you may be charged:

• Import duties and tariffs
• VAT, GST or local sales tax
• Customs clearance or brokerage fees charged by the carrier

How much you pay depends on your country, the value of your order and the product category. We cannot predict or control these amounts. Your local customs office or the carrier can give you an estimate before you order.

If a parcel is refused or returned because customs charges were not paid, any return shipping and customs fees are deducted from the refund.

We carefully examine each item before shipping as well as securely package them to ensure they arrive in perfect condition. With this in mind, our processing time takes roughly 3-5 buiness days.

Please note: our jade products come with certificates of authenticity. Due to this, we may require 4-6 business days to produce your certificates.

Orders are shipped with express deliver.

Items shipped via express delivery take 5-8 business days, plus 3-5 days processing.

Yes, once your order is shipped, we will provide you with a tracking number and tracking website so that you can monitor your package's journey to you.

Yes, we offer international shipping to most locations.

If you need to change your shipping address, please contact us as soon as possible. We cannot modify the shipping address once the order has been shipped.

In the extremely rare event that a shipment is lost in transit, please contact us. We will investigate the matter with the carrier and if the package cannot be located, we will arrange a replacement or refund you.

Yes, all of our shipments are sent in plain packaging without any branding that indicates the spiritual nature of the contents.

In most cases you do not need to sign for your package. However, depending on the rules and regulations of your location you may need to.

Unfortunately, we are yet to offer gift wrapping and special packaging options.

We accept returns within 14 days of receiving the package. Upon returning an item to us, the item must be in its original condition. To initiate a return, please contact us for a return authorization and instructions.

We do not accept returns for custom-made or personalized items.

Customers are responsible for return shipping costs as well as preparing the return shipment.

Please contact us through our contact page with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.

Refunds are processed within 5-7 business days after we receive the returned item(s). The refund will be issued to the original method of payment. We will notify you once the refund has been initiated.

Yes, we offer exchanges for the same item of a different variant, subject to availability. However, if you wish to exchange for a different item, please return the original item and place a new order.

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and other digital wallets. Please see the payment options at checkout for more details.

Absolutely! We use industry-standard encryption and security protocols to ensure your personal and payment information is protected.

At this time, we cannot split payments between multiple methods for a single order. Each order must be made using one payment method.

Yes, we offer payment plans through third-party financing services. You can select this option at checkout and follow the instructions to apply.

You can enter your promo code at checkout in the designated field. The discount or credit will be applied to your order total.

Please double-check your card details, expiration date, and CVV to ensure they are correct. If everything is correct and the payment still fails, please contact your bank or payment provider for assistance. You can also try a different payment method.

After you've placed the order, you will receive an order confirmation via email. This confirmation will include your order details, payment amount, and transaction number.