How long does delivery take?
Delivery usually takes between 8 and 12 business days.
How long is the handling time?
We require 1 to 2 days handling time.
Which shipping provider is used?
Most items are shipped with standard international shipping. However, in some cases we may ship with FedEx, DHL and TNT.
Where are deliveries shipped from?
Depending on what you purchase, depends on where your item will be shipped from. Items are shipped from Tibet, Nepal, the Himalayas in India and China.
Do I need to sign for the delivery?
Yes. If you are not available to sign for the delivery then any adult at the delivery location may sign for it.
Will I need to pay any customs fees to receive my delivery?
It depends on which country the item is being delivered to. You can check with your local customs office to verify this information. We can not pay custom fees nor be held responsible.
What is the return policy?
We know the importance of a hands on experience, and so we offer a 14 day money back guaranteed return policy, beginning from the day you receive the delivery.
What if I accidentally damaged the item within 14 days. Can I still return the item?
The returned item should be returned in its original condition. We will not accept any returned items that are damaged.
What if the shipping provider can not find my delivery address?
In the event that the shipping provider can not find your delivery address, the package will either be destroyed by the shipping provider or returned to us. If the package is destroyed due to an insufficient delivery address, then we can not offer a refund. So we highly recommend that customers double check that their delivery address is correct. If the package is returned to us, then we will either re-ship or offer a full refund.
How can I begin the return process?
If you find your purchase simply isn't working out for you, just send us an email at email@example.com or contact us through our contact page and we will be in touch shortly.
Can I choose the color of the jewelry bag?
Yes. In the "Order Notes" section of the checkout process, you can specify the color of jewelry bag you would like. You can also send us an email at firstname.lastname@example.org or contact us through our contact page and let us know.
Do purchases come with certificates of authenticity?
Only our ivory (mammoth tust) and nephrite jade products come with certificates of authenticity.