FAQS
Shipping & Handling
What are the shipping the services?
We offer worldwide shipping with standard international shipping and trusted shipping providers like DHL, FedEx and UPS.
What are the shipping times?
Delivery roughly takes between 8 to 12 business days.
Please note, that during major holidays there may be delivery delays.
Please note, that during major holidays there may be delivery delays.
What are the shipping costs?
We offer free shipping on all orders.
What is the handling time?
For most orders, we ship within 1-2 business days.
For larger orders and orders over $500 we usually ship within 3-5 business days.
Items that come with certificates of authenticity such as our jade and ivory (mammoth tusk) products may require up to 5-10 business days handling time.
For larger orders and orders over $500 we usually ship within 3-5 business days.
Items that come with certificates of authenticity such as our jade and ivory (mammoth tusk) products may require up to 5-10 business days handling time.
Where are order shipped from?
Orders are shipped from the United States, the Himalayas in India, Tibet, Nepal and China. Depending on what you purchase, depends on where your order will be shipped from.
Do I need to sign for the delivery?
In most, cases you don't need to sign for the delivery. However, if we ship with FedEx, DHl or UPS a signature will be required.
What do I do if the tracking number doesn't work?
If the tracking number doesn't work, then simply contact us so that we can get it resolved.
Returns & Refunds
What is the refund policy?
We know the importance of a hands on experience, and so we offer a 14 day money back guaranteed return policy beginning from the day you receive the delivery.
The item must be returned in its original condition.
If you find your purchase simply isn't working out for you, just send us an email at info@mantrapiece.com or contact us through our contact page and we will be in touch shortly.
The item must be returned in its original condition.
If you find your purchase simply isn't working out for you, just send us an email at info@mantrapiece.com or contact us through our contact page and we will be in touch shortly.
What is the exchange policy?
Items can only be exchanged within the 14 days of receiving the delivery. And items can only be exchanged once.
Can items be returned for store credit?
Unfortunately, we are yet to offer store credit.
Payment
What payment options are offered?
We accept credit card payment methods such as, Visa, MasterCard, American Express, Discover and Dinners Club International. As well as, various other payment methods such as Google Pay, Paypal and Apple Pay.