United States Import Taxes & Customs Duties
We pay all import duties, tariffs and customs clearance fees before your parcel reaches you. The price at checkout is the final price, and nothing is owed to the carrier at delivery.
What we cover on US orders:
- Import duties and tariffs
- Customs clearance and brokerage fees
- Any carrier disbursement or advancement fees
If a carrier ever asks you to pay a customs charge on one of our parcels, do not pay it. Contact us with the notice and we will resolve it directly with the carrier.
Import Taxes & Customs Duties for Other Countries
We only cover import charges on orders shipped to the United States. For all other countries, the buyer pays any import taxes and duties.
Here's why. We can do this because we're based in the US. This allows us to stay up to date on changes to US import taxes and duties, and since most of our orders ship here, we know what to expect.
Other countries are different. Every country sets its own import taxes and duties, and the rules are different everywhere. The amount can depend on the type of product, the value of your order, and your country's tax rates. These rates can also change without much notice. Since we can't know the exact charge ahead of time, we aren't able to cover it.
What you may need to pay on non-US orders:
- Import duties and taxes, such as VAT or GST
- Customs clearance and brokerage fees
- Any carrier handling fees
The carrier usually collects these charges before or at delivery. To find out what you might owe, contact your local customs office before you order.
