Collection: Shipping & Handling

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What shipping options do you offer?

We offer FedEx International Priority on all orders.

How long will it take to receive my order?

It usually takes between 6-8 days to receive deliveries.

Please note that our jade and mammoth tusk products come with certificates of authenticity and require 4-6 days to produce these certificates.

Can I track my order?

Yes, once your order is shipped, we will provide you with a FedEx tracking number and tracking website so that you can monitor your package's journey to you.

Do you ship internationally?

Yes, we offer international shipping with FedEx International Priority.

What is your handling time?

We carefully examine each item before shipping as well as securely package them to ensure they arrive in perfect condition. With this in mind, our processing time takes roughly 3-5 days.

How can I change my shipping address?

If you need to change your shipping address, please contact us as soon as possible. We cannot modify the shipping address once the order has been shipped.

What is your policy on lost shipments?

In the extremely rare event that a shipment is lost in transit, please contact us. We will investigate the matter with the carrier and if the package cannot be located, we will arrange a replacement or refund you.

Do you provide gift wrapping and special packaging?

Unfortunately, we are yet to offer gift wrapping and special packaging options.

Is the shipping discreet?

Yes, all of our shipments are sent in plain packaging without any branding that indicates the spiritual nature of the contents.

Do I need to sign for my packages?

In most cases you do not need to sign for your package. However, depending on the rules and regulations of your location you may need to.