Processing & Shipping Details

Processing Times

Our processing time takes roughly 3-5 business days. In other words, from the moment you place your order, we will require 3-5 business days to prepare your package for delivery.

Shipping Times

Delivery takes roughly 3-4 business days, barring in mind any extended public holidays there may be delivery delays.

Shipping Services & Locations

We ship with FedEx International Priority to all locations.

Import Tarrifs and Duties

Good news for our U.S. customers: We cover the full cost of all import tariffs and duties. There are no hidden fees — the price you see is the only price you pay.

Tracking Numbers

Once your order is shipped, we will provide you with a FedEx tracking number and tracking website so that you can monitor your package's journey to you.

Certificate of Authenticity

Please note that our jade and mammoth tusk products come with certificates of authenticity. Due to this, we may require up to 4-6 business days to produce these certificate.