Processing Times
Our processing time takes roughly 3-5 business days. In other words, from the moment you place your order, we will require 3-5 business days to prepare your package for delivery.
Shipping Times
Delivery takes roughly 3-4 business days, barring in mind any extended public holidays there may be delivery delays.
Shipping Services & Locations
We ship with FedEx International Priority to all locations.
Import Tarrifs and Duties
Good news for our U.S. customers: We cover the full cost of all import tariffs and duties. There are no hidden fees — the price you see is the only price you pay.
Tracking Numbers
Once your order is shipped, we will provide you with a FedEx tracking number and tracking website so that you can monitor your package's journey to you.
Certificate of Authenticity
Please note that our jade and mammoth tusk products come with certificates of authenticity. Due to this, we may require up to 4-6 business days to produce these certificate.